Privacy Policy

Information we collect

• Account information — name, business name, email, phone, and billing details you provide when you sign up or book a demo.
• Conversation data — call recordings, transcripts, and chat logs from interactions your customers have with your BellRiva agent. This is processed to deliver the service.
• Usage data — basic analytics such as pages viewed and device type, used to improve the site.

How we use information

• To provide, maintain, and improve the BellRiva service.
• To process payments (via Stripe) and send service-related email.
• To respond to inquiries and provide customer support.
• To comply with legal obligations.

We do not sell personal information. We do not use your customers’ conversation data to train third-party models.

Sub-processors

We rely on vetted vendors to operate the service, including Stripe (payments), Google Workspace (email), Cal.com (scheduling), and our underlying AI platform. Each is bound by its own terms and security commitments.

Data retention and security

We retain account information for as long as your account is active and for a reasonable period afterward. Conversation data is retained per the retention window configured for your account. We use industry-standard encryption in transit and at rest and restrict access on a need-to-know basis.

Your choices

You can request a copy of your data, correct inaccuracies, or ask us to delete your account by emailing hello@bellriva.com. California (CCPA) and EU/UK (GDPR) residents have additional rights under their local laws and can exercise them the same way.

Changes

We’ll post any updates here and revise the “Last updated” date. Material changes will be communicated by email to active customers.